General

Where are you located?
East of downtown Tulsa in the historical Kendall-Whittier neighborhood at 2421 E. Admiral Blvd., Tulsa, OK 74110

How is pricing determined?
Our shirt pricing is based a number of factors including shirt brand/style, shirt color, number of colors and print locations in your design, and final size breakdown and quantity. This also holds true for flatstock (paper) and riso projects – number of colors in the design, final paper size, and any special finishing needs (binding, perforating, multiple cuts) will determine the cost.

Quotes & Ordering

What are the steps in the ordering process?

1. Initial inquiry or quote request

2. Approve your quote or request changes.

3. Once the quote is approved, it becomes an invoice in our system. You will now be able to pay your balance to get on our production calendar

4. Art approval sent with information regarding final design, sizing/placement, ink and blank colors

5. Approve art or make changes. Printing only begins after art is approved by the client.

6. Client picks up their order or we send it out for delivery. If you owe any additional balance, you will need to pay prior to pick up.

What is your minimum order?
For apparel, our minimum is 25 pieces per unique design printed. We can print less than 25, but you will be charged for the full quantity of 25.

For flatstock prints and other decorated items such as embroidery, minimums vary depending on the complexity of the project.

What do I need to have to place an order?
To finalize an order, we will need completed artwork, shirt brand/style, shirt color, ink color(s) and size breakdown. If any of this sounds confusing, if you’re undecided on any portion of your order, or just need a hand with selecting apparel - we are happy to help you at any point in the ordering process!

How can I get a quote?
Please fill out the appropriate form on our quotes page. The more details the better!

Can you accommodate rush orders?
Our normal turnaround time is 7-10 business days*, but if you need your order sooner than that we will try our hardest to make it happen. Please let us know right away if your project has a quick turnaround or a hard deadline that is faster than standard turnaround. Rush fees are an additional percentage of your order total and will be applied on your invoice. All rush orders are subject to schedule availability and must be addressed on a case by case basis.

*We are still experiencing some delays due to pandemic related shortages and supply chain problems, our turnaround time is now 10-12 business days.

What is your reorder policy?
If you think you will be reordering your design(s), please let us know as soon as possible. We do not save screens from completed jobs, however we do keep transparencies and digital separations on file. Any reprints done from these saved transparencies will be quoted at a discounted rate.

Design, Art Prep, & Set Up

Can you create a design for me? What is your design fee?
Yes! Pricing for design services are unique to each project, depending on the scope of the project, complexity of elements, and how the design will be used. Please fill out our design intake form and a member of our sales team will reach out shortly to help.

Can I proof my design before you start printing?
Absolutely. We will send an art approval prior to printing that contains a digital mock up, placement information, size, ink color and other details we have discussed regarding your order. Orders will not go to print unless they have been approved. Please look over this approval carefully, as it will go to print after approval.

How big can I make my design?
The size of your design can vary based on the brand/style of the garment you’ve chosen and the overall aesthetic that you wish to convey.

For most t-shirts, a standard size adult print generally fits within a 12x12” area, or 15x19” for an “oversized” print. If you are unsure of how to size your design, please contact us. We’re happy to help.

Currently, the maximum size we can print for flatstock is a 18x24” full bleed.

What type of file should I send you?
Vector files (AI, EPS, SVG) are preferred if you have them. We also accept high resolution PDFs or TIFFs. Please make sure your images are at least 300 dpi at the full print size. For multi-color images, please send the native file (.AI, .PSD, etc) with the layers unflatttened and any text outlined. No need to separate the artwork yourself.

Upon reviewing your artwork, if we need to make edits or do any work to make the file print-ready, we will reach out to you. There may be a small fee associated with those edits.

How can I send my artwork?
Emailing us a file or a cloud share link (Dropbox, Google Drive, etc) is preferred.

How do I select colors for my order? And can you match exact colors?
For garment printing, we offer 3 different levels of color matching for our clients, ranging from off the shelf inks to exact Pantone matches. Please let us know your color needs at the time of ordering.

How much are set up fees?
For garment printing, all set up fees are rolled into the unit price.

For flatstock, you will see a small fee for set up (covering both the screen, the set up on the press, and ink matching) and finishing (paper trimming, collating, score/fold, etc). These fees will differ depending on your individual project.
 

Sourcing & Ordering

Can you order shirts/paper for me?
Absolutely! We order from a number of wholesalers and are happy to help you find the right blank shirt or paper stock for your project. We have a number of sample garments, color cards and swatch books at our studio if you’d like to browse.

Can I get a blank sample item to check the quality before placing my order?
Yes. Any sample garments must be paid for in full prior to ordering. 

Can I add shirts or change some sizes once my order has been placed?
Yes, please submit any changes as soon as possible. Adding to or changing your order once it has already been paid for and processed may add to your turnaround time and could incur additional fees.  

Can I bring my own garments in? 
Yes. Orders with customer supplied shirts are subject to a small handling fee.

Can I mix shirt sizes?
Yes, you absolutely can mix shirt sizes.

Do I need to order my garments in dozens?
No, you can order any number of garments, as long as they meet our minimums.

I want to print on [insert brand here]. Is that possible?
Maybe! Our network of wholesalers gives us many many options to choose from, but sometimes requests may fall outside of what’s available to us. We’ll try our hardest to find a way to purchase the tees for you, and if that’s not possible, we’ll offer a selection of similar styles.

Payment

Do I need to pay for my shirts now?
Yes, payment is due upfront before we begin production.

What type of payment do you accept?
Check, all major credit cards, PayPal. We do accept cash, but please bring close to exact change (we don’t always have enough to break large bills!).

Printing

What is the maximum print size for a t-shirt?
Our maximum print size for single color (one hit) is 15.5x19 inches. This is considered an oversized print and not all shirt styles can accommodate such a large print area without printing onto the seams of the shirt. Please check with us if you are unsure.

Can I mix and match shirt & ink colors?
Yes. Ink color changes are $20, with a limit of 4 total, per design.
You can mix and match shirt color without any additional charge as long as your design and ink colors remain the same. We can mix shirt colors with ink color changes, but there will be a small fee.

How closely can you match your ink to the color that I want?
For exact color matching, we recommend you choose Pantone colors from a physical swatch book (not on your computer). Exact Pantone color matching will be subject to a small fee dependent on order quantity. Please note that all screens - from your laptop to your phone - will represent color differently. If you require a precise match, we recommend coming in to check ink swatches prior to production.

Can you do CMYK / 4-color process printing? How about sim process?
Yes and yes! If you have full color artwork, we can advise you on which process will work best for your specifications.

Can you print discharge?
We currently do not print with discharge inks.

Can you print a sample shirt?
We will provide a digital mock up prior to printing, but if you require a printed sample, please let us know. Printed samples are subject to additional fees and must be paid for in full.

Do you put names and numbers on shirts or jerseys?
We do not offer numbering at this time.

Can I get the same design printed on different kinds or sizes of garments, like hoodies and t-shirts, or youth and adult?
Yes, but the size of your design may differ depending on the garment and new screens might be necessary for such variations in size. 

Delivery

When will I get my shirts? What is your turnaround time?
Our typical turnaround time is 7-10 business days* from receiving the deposit, artwork and order details. Please let us know if you have any hard deadlines for your items and submit orders as far in advance as possible to avoid any hiccups.

*We are still experiencing some delays due to pandemic related shortages and supply chain problems, our turnaround time is now 10-12 business days.

Can you ship my order?
Yes, we can ship your order via USPS, FedEx or UPS. If you have a carrier account you’d like us to use, please let us know when discussing shipment.

Can I pick up my order?
Yes, you can pick up your order at the studio during normal business hours (Monday - Friday, 9am to 5pm). Please let us know if you need to arrange for pick up outside of these hours.

Can you deliver?
Yes, we now offer delivery for the Tulsa area. Please let us know you would like local delivery at the time of ordering.